Check in to prevent employee burn out

first_img ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr continue reading » Call center work is tough in the best of times. The novel coronavirus and the remote work practices instituted in its wake have made call center work even tougher, with good employees suffering from the lack of in-person camaraderie and leadership.That’s the reality Georgia’s Own Credit Union ($3.1B, Atlanta, GA) faced when it switched suddenly from approximately 5% of its 330 back-office staff working regularly offsite to 90% of them.Putting the technology in place was not easy, but it was doable. The bigger challenge now lies in keeping up morale and productivity among its front-line, back-office folks so crucial to member service. Contact centers were a hot spot for burnout before COVID-19. The added stresses of the pandemic make burnout an even larger potential problem.last_img read more

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Stromsgodset suffer 15-0 crashing without goalkeeper Adam Kwarasey

first_imgThe importance of Ghana goalkeeper Adam Kwarasey to Stromsgodset was brought into sharp focus as they suffered a humiliating 15-0 walloping to Lokomotiv Moscow in his absence.The 26-year-old was given a rare rest in their pre-season game against the Russian giants in Spain.The Norwegian champions however suffered perhaps their worst ever loss in their 107 year history – and all due to the absence of their inspirational captain Kwarasey.The Ghana international has been the safest pair of hands since arriving from Valerenga in 2007.Stromsgodset contemplated selling off the Black Stars goalkeeper after their victorious domestic campaign but will be revising their notes following Sunday’s humiliating defeat to Lokomotiv Moscow.Russian striker Roman Pavluchenko and Senegalese foward Dame Ndiaye led the rout against the clueless Stromsgodset team who were coming from a 3-0 loss to another Russian side CSKA Moscow. Both teams are preparing for the resumption and start of their various domestic leagues and the qualifying round of the next season’s Champions League.last_img read more

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NBA free agency rumors: Lakers, Bulls, 2 others in the mix to sign Patrick Beverley

first_img NBA free agency rumors: Lakers, Celtics among teams interested in Enes Kanter The Lakers will have around $32 million in cap space this summer, while the Mavericks reportedly believe Beverley is a “perfect fit.” Beverley was born in Chicago and said recently he’d consider joining the Bulls.“I am Chicago. I’m from Chicago. I bleed Chicago. I really think I can help the city. I think I can save the city,” Beverley said. “I inspire already. And I’d be a great inspiration just walking around the city of Chicago, knowing I’m from there, knowing that someone made it out and you can go and do the same. I’m a Chicago kid. So, of course, I’m open to playing for the Chicago Bulls if that’s a team that’s interested in me.”“There’s a growing belief around the league” Chicago is open to trading everyone on its roster except forwards Lauri Markkanen and Wendell Carter Jr., according to an earlier report from The Athletic. NBA free agency rumors: Bulls expected to pursue Julius Randle Sources: Patrick Beverley is seeking a deal in the three-year, $40+ million range. Suitors include Mavs, Lakers, Bulls and Clippers. Agent Bill Duffy also represents Luka Doncic and is known to be intrigued by idea of pairing bulldog Beverley with the young playmaker.— Tim MacMahon (@espn_macmahon) June 27, 2019Beverley averaged 7.6 points, 5.0 rebounds and 3.8 assists in 78 games for the Clippers this season. The lockdown defender spent the first five years of his career with the Rockets before he was sent to Los Angeles as part of the Chris Paul trade in June 2017.“I feel like any team I’m on, I can help take that team to the playoffs,” Beverley told the Chicago Tribune recently. “Just me, my attitude, what I bring defensively, my grit and grind, my ability to play-make, rebound and make shots, the leader I am, I’m excited to see what door opens. If it’s a young team or older veteran team, I’m ready. Related News Patrick Beverley appears like he’ll have multiple options this offseason.The Lakers, Bulls, Mavericks and Clippers will all pursue the 30-year-old guard in free agency, according to a report from ESPN, which cites unidentified league sources. Beverley is seeking a three-year contract worth about $40 million. “This is my first time being an unrestricted free agent, so of course I’m super excited to go through the process, to be wooed, to see the hard work and everything I’ve been through to this point be rewarded. I’m just really happy and confident and excited with how this past season went. I can’t wait to see what the future holds.” Lakers trade players, pick to Wizards to create cap space, chase max free agentlast_img read more

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